Contact the Arena

Every question, every fix, every partnership starts here. We've structured every channel for your intent—so you get the right team, fast.

Current Response Metrics

Live as of today

Live Chat Wait<2 min
Ticket BacklogNormal
Security IncidentsMonitored

Live System Status

Command Center

Direct Line to the Arena

Submit a ticket. Get a human. For urgent issues, use the channel that matches the problem's severity.

Prioritized Channels

LIVE CHAT

URGENT RECOVERY

Priority Queue

For hacked, locked, or compromised accounts. Bypass standard ticket queue for dedicated security review.

Email with Priority Flag →

SECURITY REPORT

Encrypted

Report phishing, exploits, or suspicious activity. This channel is routed directly to our security lead.

Contact Security →

Channel Trade-offs

Live Chat Speed is high, but issue complexity is limited.
Mitigation: Tickets created from chat history include full context.
Email Tickets Can resolve complex issues, but response is slower.
Mitigation: Clear priority tags and detailed forms.
Security Channel Not for general support; false alarms delay real threats.
Mitigation: Clear guidelines on what constitutes a security incident.
Community Chat (Discord) Helpful but unofficial; not guaranteed by support.
Mitigation: Community Managers monitor for critical escalation.

Map showing Groweno HQ location in Istanbul

Groweno HQ
Harbiye Mahallesi, Cumhuriyet Caddesi No: 50
Şişli, Istanbul

Mon-Fri: 9:00 - 18:00 (UTC+3)

Anchored in the Game's Epicenter

Our physical HQ is in Istanbul, a gateway between Europe and Asia, chosen for its strategic position in the global gaming market and direct access to our core Turkish player base.

This isn't just an address. It's a constraint that shapes our development cycle, our community events, and our live server maintenance windows—all tuned for local time zones and regional network topologies.

Operational Constraints

• Primary Support: Aligned to UTC+3. Midnight (EST) queries are routed to APAC server leads.
• Hardware Depots: Limited local storage; large downloads are served from EU CDN (Frankfurt).
• Legal Jurisdiction: All contracts governed by Turkish Commercial Code; international inquiries use a separate legal entity.

Your Voice, Our Roadmap

Don't just shout into the void. Use the right channel for the right type of feedback. It's the difference between a feature that gets built and one that gets lost.

Field Terms

Nerf: To weaken an overpowered game element via update.
Bounty: A financial reward for reporting critical exploits.
QoL: Quality of Life change; not flashy, but critical.
Stakeholder: Anyone affected by a change (player, dev, sponsor).

"A competitive guild found a ping advantage using a specific route through our EU server. They didn't file a generic bug report; they used the 'Exploit' channel with packet logs. Our netcode team patched it within 48 hours, and the guild received a bounty for responsible disclosure."

— Real incident from Q3 2025

Feedback Channels

Feature Portal

For QoL requests & new mechanic ideas. Public voting enabled.

Exploit Bounty

Critical security flaws. Rewards scale with severity.

User Research

Paid playtesting & surveys. Sign up for invites.

Player Toxicity

In-game report tool for harassment/cheating.

Partnership & Business Inquiries

We're open to collaborations that make sense for our players. Use the correct channel below to ensure your proposal reaches the right department without delay.